Go99 Privacy Policy — Our Commitment to Protecting Your Data

Go99 is a trusted online gaming platform that holds members' privacy in the highest regard. We know you share your personal information with go99 because you trust us, and honoring that trust is the core purpose of this Privacy Policy.

This policy has been developed in compliance with Bangladesh's Digital Security Act and international privacy standards. go99's Privacy Policy is part of our Terms & ConditionsRead alongside for the full picture.

We believe privacy is a fundamental right. At go99, your data is used solely for your benefit — nothing more.

Go99 uses your data only for specific, legitimate purposes. No data is ever used for other purposes without your consent. The main reasons we use your data are:

• Account Management: Creating, verifying, and keeping your go99 account secure.
• Transaction Processing: Processing all transactions related to deposits, withdrawals, and bonuses smoothly and accurately.
• Customer Support: Responding appropriately to your questions, complaints, or requests.
• Security Assurance: Preventing fraud, money laundering, and other illegal activities.
• Service Improvement: Enhancing and personalizing your gaming experience.
• Legal Obligation: Compliance with applicable laws and regulatory requirements.
• Relevant Offers: Sending you bonus and promotional offers tailored to your preferences (you can opt out at any time).

Go99 uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device that help enhance your browsing experience.

Types of cookies used on go99:

• Essential Cookies: To maintain login sessions and ensure platform security. Without these, the platform will not function properly.
• Functional Cookies: To remember your language preference, display settings, and similar preferences.
• Analytics Cookies: To understand which parts of the platform are most used, helping us improve the service.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit access to some features on go99.

Go99 does not sell your personal data to any third party. However, limited information may be shared in the specific circumstances outlined below:

• Payment Providers: Only the information required to complete transactions is shared with bKash, Nagad, Rocket, or your bank.
• Identity Verification Services: Information may be shared with authorized verification agencies as part of the KYC process.
• Legal Authorities: Disclosure of information is legally required when mandated by a court order or a lawful request from a government authority.
• Security Agencies: Relevant authorities may be notified in cases of suspected fraud or money laundering.

Go99 applies the highest industry security standards to protect your data. Key aspects of our security framework include:

• 256-bit SSL/TLS Encryption: All your data and transactions are processed through encrypted connections.
• Firewall & IDS: Servers are protected by advanced firewalls and intrusion detection systems.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added security at login.
• Regular Security Audits: Third-party experts regularly audit and test go99's systems.
• Restricted Access: Only authorized personnel can access specific data, and all access is logged.
• Data Backup: Your data is backed up across multiple secure locations to prevent any loss of information.

Please keep in mind, however, that no online platform can guarantee 100% security. go99 always strives to provide the highest level of protection, but keeping your password and login credentials confidential is also your responsibility.

As a go99 member, you have the following rights over your personal information:

• Right to Access: You have the right to know what information go99 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may request that your data not be used for specific purposes.
• Right to Opt Out of Marketing: You can opt out of go99's promotional communications at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant authority if you believe there has been a breach of your data privacy.

Go99 does not retain your data longer than necessary. How long information is kept depends on its type and purpose:

• Account Information: For as long as your account remains active. After account closure, data may be retained for up to 5 years for legal purposes.
• Transaction Records: A minimum retention period of 5 years is mandatory in accordance with international AML guidelines.
• KYC Documents: At least 5 years from the date of verification.
• Communication Records: Customer support conversations are retained for up to 2 years.
• Cookies & Browsing Data: Up to 1 year.

Once the designated retention period expires, go99 securely deletes your data. You may also request early deletion before the period ends, though legal obligations may prevent the complete removal of certain data.

Go99 is strictly for users aged 18 and above. We do not knowingly collect or store any personal information from minors.

If a minor is found to have registered on go99, the account will be closed immediately and all associated data will be deleted.

Go99's platform integrates certain third-party services, such as payment gateways and game providers. These third parties have their own privacy policies, which are beyond go99's control.

• Go99 only works with trusted and verified third parties.
• Payment providers comply with PCI DSS standards.
• Game providers hold internationally recognized gaming licenses.
• Third parties are given only the minimum information necessary to perform their services.

Go99 is not responsible for what happens on third-party websites or services. You should review their respective privacy policies before engaging with any third party.

Go99 reserves the right to update this Privacy Policy at any time. Any changes will be reflected on this page, and the "Last Updated" date at the top of the page will be revised accordingly.

Important For significant changes, go99 will notify you in advance via your registered email or mobile number. Continuing to use go99 after any changes takes effect will be considered acceptance of the updated policy.

If you have any questions, concerns, or complaints about the Privacy Policy, please get in touch with go99. Our dedicated privacy team is ready to address all your queries.

• Email: support@go99-baji.com
• Live Chat: Available at all times in the bottom-right corner of the go99 website.
• Response time: typically within 24–48 hours.
• Complex matters may take up to 7 business days to resolve.

Go99 is fully committed to protecting your privacy. We want you to enjoy go99 with complete peace of mind.