A Culture of Healthy Gaming

Go99 Responsible Gaming — Keep the Fun Within Limits

Gaming at go99 is about more than winning — it's about having fun. Play responsibly to make sure gaming stays a positive part of your life, without affecting your family, work, or health.

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Gaming is Entertainment, Not a Habit

Responsible gaming is a core principle at go99. We believe online gaming is only enjoyable when it's played in a controlled and mindful way.

Thousands of people across Bangladesh play on go99 every day for fun. But for some, gaming can gradually become a problem. go99 is here to give you the right tools and information before things reach that point.

Remember — responsible gaming isn't about having less fun; it's about making the fun last. go99 is always by your side, not just when you're winning, but during the tough times too.

Never treat gaming as a source of income. Always avoid playing with borrowed money or funds you can't afford to lose.

Gaming = Entertainment
Start every session on go99 with a set time limit and budget in mind. The goal is to enjoy yourself — not to chase losses.
Stick to your time limits
Decide in advance how long you'll play each day. Avoid gaming when you're tired or emotionally overwhelmed.
Set a Budget
Never spend a single BDT beyond what you've set aside for gaming each month. A loss is a loss — don't chase it.

Go99's Responsible Gaming Tools

These tools help keep your gaming experience safe and under control

Deposit Limit

Set a daily, weekly, or monthly deposit limit on go99. Limits take effect immediately once set. Any request to increase a limit requires a 24-hour waiting period — giving you time to make a considered decision.

Session Time Limit

Set a maximum duration for each gaming session. When the time is up, go99 will automatically alert you and give you the option to end the session. Keeping track of time is the first step toward responsible gaming.

Cooling-Off Period

Need a break? Set a cooling-off period on go99 — anywhere from 24 hours to 30 days. During this time, you won't be able to log in to your account. Taking a break isn't a weakness; it's the smart thing to do.

Self-Exclusion

If you feel your gaming is getting out of control, request a self-exclusion on go99. Your account can be fully suspended for anywhere between 6 months and 5 years. Once active, this cannot be reversed before the period ends.

Loss Limit

Set a maximum loss limit for any given period. Once you reach that limit, go99 will automatically pause your session. Chasing losses is the single biggest risk you can take.

Reality Check

Go99 will periodically remind you how long you've been playing and your total winnings or losses. These Reality Check notifications help keep you aware and in control.

Signs of Problematic Gaming

If you notice these signs in yourself or someone close to you, seek help right away. Knowing yourself is the first step toward responsible gaming.

  • Losing sleep, skipping meals, or neglecting work because you can't stop thinking about gaming — these are early signs of addiction.
  • Placing increasingly larger bets in an attempt to recover money you've lost.
  • Hiding your gaming activity or spending from family or friends.
  • Feeling irritable, anxious, or restless when you're unable to play.
  • Playing with emergency funds, borrowed money, or your savings.
  • Repeatedly trying to cut back on gaming but failing to do so.
  • Prioritising gaming over work, studies, or family responsibilities.

Gaming Health Check

Ask yourself the questions below. Answer honestly — this is just for you.

Do any of these feel familiar?
In the past month, have you spent more on gaming than you budgeted for?
Have you ever chased a loss by playing more after a bad session?
Has gaming negatively affected your relationships with family or friends?
Do you feel restless or irritable when you're unable to play?
Have you tried to stop gaming but found you couldn't?

3 or more "Yes" answers? Start using go99's protection tools today — and seek professional help if you need it. Reaching out takes courage.

How to Use the Protection Tools

Log in to your go99 account and activate the protection tools in just a few steps

Steps to Set Your Limits

1
Log In to Your Account
Sign in to go99 with your username and password.
2
Go to Profile Settings
Click the profile icon in the top right corner and navigate to the "Responsible Gaming" section.
3
Choose a Tool
Choose what suits you — Deposit Limit, Session Limit, Loss Limit, or Cooling-Off.
4
Set Your Limits
Enter the limit amount or duration and confirm. Changes take effect immediately.
5
Get Confirmation
Once the setting is saved, a confirmation message will be sent to your mobile number or email.

Steps to Self-Exclusion

1
Make a Decision
Self-exclusion is a serious step. Make the decision with a clear head.
2
Contact Support
Email support@go99-baji.com or tell us via live chat: "I want to self-exclude".
3
Choose a Duration
Choose from 6 months, 1 year, 2 years, or 5 years. Each option is equally effective.
4
Identity Verification
Your identity will be verified for security purposes and your account will be closed.
5
Renew After Expiry
Once the period ends, contact go99 Support to reactivate your account.

If you attempt to open a new account during a self-exclusion period, go99 will detect and block it.

10 Golden Rules of Responsible Gaming

Follow these guidelines for a consistently enjoyable gaming experience on go99:

Keep your entertainment budget separate
Cover your gaming costs from your monthly entertainment budget. Never use household funds.
Set a Time Limit
Limit your play to no more than 1–2 hours a day. Set an alarm.
Don't play under the influence or when stressed
Making gaming decisions when you're not in a stable state of mind can lead to harm.
Take regular breaks
Get up and walk around for at least 10 minutes every hour, and stay hydrated.
Don't chase your losses
Don't take bigger risks trying to win back what you've lost.
Keep your family in the loop
Having someone close who knows about your gaming makes it easier to keep yourself in check.

How to Recognize a Loved One's Problem

Concerned about someone close to you? Watch out for these signs:

Sudden money troubles, frequent borrowing, or hiding mobile recharges and bank transactions — these can be financial signs of a gaming problem. Express your concern without asking direct questions.

Staying up late on the phone, skipping family events, sudden mood swings — especially getting angry when unable to play.

Speak with empathy, not judgment. Say "I'm worried about you" — not "you're doing something wrong." Help guide them toward professional support.

go99 strictly enforces an 18+ policy. Enable parental controls on devices at home and teach your children about online safety.

Seek professional help

go99 Support
support@go99-baji.com — 24/7 live chat and email support. We're always here to help you stay in control of your gaming.
National Mental Health Helpline
Kaan Pete Roi: 01 779-554455 — Bangladesh's mental health support helpline. Expert counselors are ready to listen.

Go99 Responsible Gaming — At a Glance

View all our safeguards and commitments in one place

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Age Verification
A strict age verification process is in place at registration. No one under 18 is permitted to use go99.
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Data Protection
Your personal and financial information is protected with the highest level of encryption and is never shared with any third party.
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Fair Gaming
All games on go99 are powered by certified RNG (Random Number Generator) technology. Every outcome is completely fair and unbiased.
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Clear Rules
All rules, terms, and bonus details on go99 are fully transparent. No hidden conditions.

go99's Commitment

As a trusted online gaming platform in Bangladesh, go99 is committed to more than just entertainment — we care equally about the wellbeing of every member. Responsible gaming is a core part of how we operate.

We believe a happy, healthy gamer is go99's most valued member in the long run. That's why everything we do — from tool design to customer support — is built with your wellbeing as the top priority.

Go99's responsible gaming policy is reviewed and updated regularly in line with international best practices. If you have any questions or concerns, reach out to us — we're always here to listen.

Responsible Gaming FAQ

Lowering your limit takes effect immediately. However, if you want to increase it, there's a 24-hour waiting period after submitting the request — this is intentional, to prevent impulsive decisions.

Yes, any balance remaining in your account during a self-exclusion period can be withdrawn. Contact go99 support and they will guide you through the process.

A cooling-off is a temporary break (24 hours to 30 days), after which your account is reactivated automatically. Self-exclusion is long-term (6 months to 5 years) and requires a new application even after the period ends.

go99's responsible gaming team is available 24/7. We can help with setting limits, taking account breaks, and finding professional support. Email us at support@go99-baji.com or reach us via live chat.

Age verification is mandatory when registering at go99. Use parental control software on devices at home and never share your go99 account password.

Reality checks on go99 can be set at 30-minute, 1-hour, or 2-hour intervals — your choice. Each notification will include your total session time and a financial summary.
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Play Responsibly, Enjoy Fully

Thousands of games, exciting bonuses, and secure payment options are waiting for you on go99. Use our responsible gaming tools to play with peace of mind — and keep the fun on your own terms.

By registering, you agree to go99's Terms & Conditions and Privacy Policy Acknowledged. For users aged 18 and above only.

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