Go99 Terms and Conditions — Complete Guide for Members

Go99 (referred to as the "Platform" or "we") is an online gaming service provider based in Bangladesh. These Terms and Conditions apply between go99 and all registered members of the Platform ("you" or "member").

By accessing go99 via the website, mobile app, or any other digital channel, or by creating an account, you agree to be bound by these Terms and Conditions. These terms may be updated from time to time, and your continued use of the Platform after any changes constitutes acceptance of the revised terms.

Providing accurate and complete information when registering an account on go99 is mandatory. go99 reserves the right to close any account created with false information at any time.

• Each person may register only one account. If multiple accounts are found linked to the same individual, all of them will be closed.
• The name, date of birth, mobile number, and email provided at registration must be accurate.
• Your account login credentials (username and password) must be kept strictly confidential and must not be shared with anyone.
• Selling, transferring, or renting your account to another person is strictly prohibited.
• If you notice any unauthorised access or suspicious activity on your account, contact go99 support immediately.

Go99 may request KYC (Know Your Customer) verification at any time. Failure to submit the required documents within the specified timeframe may result in a temporary account suspension.

You must be at least 18 years old to open an account on go99. Anyone under 18 is not permitted to use the Platform. go99 is fully committed to protecting minors from accessing gaming services.

The following individuals are not eligible to open an account on go99:

• Residents of countries or regions where online gaming is prohibited by law.
• Go99 employees or their immediate family members.
• Employees of companies that have a partnership agreement with go99.
• Individuals who have previously been permanently banned from go99 for any reason.

Go99 accepts a variety of payment methods for deposits. All deposits are processed through secure, encrypted connections. go99 only accepts payment methods that are registered in your name.

• Depositing through a third party or using another person's account is strictly prohibited.
• Go99 reserves the right to decline or reverse any deposit.
• If money laundering or any illegal activity is suspected, go99 is obligated to notify the relevant authorities.
• If you experience any issues with a deposit, please contact go99 Support within 24 hours.

To withdraw from go99, KYC verification must be completed first. Once verified, withdrawals are typically processed within 5–30 minutes. In cases where additional verification is required, processing may take slightly longer.

• Withdrawal requests can only be made to the same payment method used for the original deposit.
• Bonus funds are subject to wagering requirements before they can be withdrawn.
• The minimum withdrawal amount is ৳ 500.
• Go99 reserves the right to place a hold on any withdrawal it deems suspicious.
• Any applicable withdrawal fees, if applicable, will be communicated separately.

Go99 regularly offers a range of bonuses and promotional deals. Each bonus comes with its own terms and conditions, which should be read carefully before claiming. The rules governing bonuses are as follows:

• The welcome bonus is available to new members only and can be claimed once.
• Wagering requirements vary by bonus — typically, you must wager 10–30x the deposit or bonus amount.
• Any attempt to claim bonuses using multiple accounts will result in all associated accounts being terminated.
• Bonuses are valid for a limited period. Any bonus that expires will be automatically cancelled.
• Go99 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Bonus funds cannot be transferred to other members.

To learn more about go99's exclusive promotions, cashback offers, and seasonal bonuses, visit our Bonus Page View.

All games on go99 are powered by internationally certified Random Number Generator (RNG) technology, ensuring complete fairness and transparency. Every game outcome is entirely random and cannot be controlled by go99 or any third party.

• In the event of any dispute over a game result, go99's logs and records will serve as the final and binding evidence.
• If a game is cancelled due to a technical error, the wagered amount will be refunded.
• For Sports Betting, go99 reserves the right to void a bet if any relevant event occurs before the match begins.
• If a connection is lost during a Live Casino game due to a technical issue, go99 will determine the outcome based on the last confirmed game state.
• Go99 reserves the right to modify or discontinue any game or betting market at any time.

The following activities are strictly prohibited on go99. Any violation will result in immediate account closure, and the associated funds may be forfeited:

• Playing with funds derived from money laundering or illegal sources.
• Creating or managing multiple accounts to take advantage of bonuses.
• Playing games using software, bots, scripts, or any other automated means.
• Attempting to hack or gain unauthorised access to go99's systems or software.
• Threatening, harassing, or using abusive language toward other members.
• Operating an account using a false identity or fraudulent information.
• Attempting to exploit the system by placing coordinated bets against go99.

Go99 reserves the right to temporarily or permanently suspend any account for the following reasons:

• Violation of any clause in these Terms & Conditions.
• If false information is found during KYC verification.
• If an account has been inactive for an extended period (12 months or more).
• In cases of suspected money laundering or fraud.
• At the member's own request (self-exclusion).

Members may close their account at any time by contacting go99 Support. Please withdraw any remaining balance before closing your account.

For inactive accounts, go99 may deduct a fixed monthly maintenance fee until the account balance reaches zero.

Go99 always strives to deliver a reliable and uninterrupted service. However, go99 is not liable in the following situations:

• Any game interruption caused by loss of internet connection or network issues.
• When the service is temporarily unavailable due to an unexpected technical failure.
• Any loss resulting from a member's own negligence or error.
• When a transaction is delayed due to issues with a third-party payment system.
• In the event of service disruption due to natural disasters, government restrictions, or other force majeure circumstances.

Go99's total liability shall not exceed the value of the transaction in question under any circumstances.

Go99 places the highest priority on protecting members' personal information. To learn more about how go99 collects, uses, and safeguards your data, please refer to our Privacy Policy Read.

• Go99 never sells your personal information to third parties.
• Information may be shared with the relevant authorities where required by law.
• Your information may be used to improve go99's services or to send you relevant offers.
• To request an update or deletion of your information, please contact go99 Support.

Go99 reserves the right to update these Terms and Conditions at any time. Any changes will be posted on the website, and registered members will be notified via email or SMS.

Continued use of go99 after any changes have been made will be considered acceptance of the updated terms. Members who do not agree to the new terms have the right to close their account.

If you have any questions or concerns about these Terms and Conditions, please reach out to go99's Support Team. We are available 24/7, every day of the week.

• Email: support@go99-baji.com
• Live Chat: Available at the bottom-right corner of the website.
• You will receive an initial response within 48 hours of submitting a complaint.
• Complex complaints may take up to 7 business days to resolve.

All disputes at go99 are handled fairly and transparently. If go99 is unable to resolve your complaint, you may escalate it to the relevant regulatory authority.